Support Board

Date/Time: Thu, 25 Apr 2024 22:47:49 +0000

Post From: Feedback Requested Regarding Data Feeds and Order Routing Systems

[2020-02-29 01:23:52] Link To Thread - Link To Post [Go To First Post]
jomanos - Posts: 27
Unlike the others above, I have had some problems. And since you asked. Using Rithmic: 1. Unable to modify orders or live trades by moving targets or stops. Or move a limit order entry. Doing so results in a failure message in the log. This occurred as of this morning. Using a DOM or chart. When using an OCO trailing stop in a live trade, the stop order modification does not go through. SC shows "Pending Modify" then a rejection with the failure message in the log. I spoke to my Broker's support, and I believe they may have reached out to you to figure out the problem. (Note that I was able to modify orders using my broker's Rithmic based application. So, this problem may be a routing communication issue between SC and Rithmic.) 2. Lagging charts. After a period of time, I am unable to move a price graph with the hand tool. I have to disconnect the data feed to be able to move the price graph around. After reconnecting, the price graphs will start to lag again after a while. Now, the problem with the lagging charts may have started last week, so it might not be due to the extreme volatility of this week's decline. Nevertheless, will avoid placing orders through SC for the time being. And will try to troubleshoot the lagging issue on Sunday night and next week.