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Date/Time: Sun, 19 May 2024 11:41:20 +0000



Post From: Orders don't close with flatten button

[2020-02-28 09:06:31]
User613910 - Posts: 45
Hi,

Yesterday I experienced a problem. I was trading on the wrong side of the market and wanted to close my order quickly on BE. Then I pushed the FLATTEN button and orders didn't close instead I got a message that said 'total sell quantity would exceed its limit'?????? I want to close what happens here?

Then I pushed again and finally it went on -1 tick but with the high volatility I could have costed me a lot of money. I need to trust the flatten button. Can you please let me know what I did wrong and what I need to do to close an order directly?

See LOG BOOK attached,

Already thanks for your reply,

Anita
imageMessage close problem.png / V - Attached On 2020-02-28 09:05:09 UTC - Size: 40.7 KB - 214 views
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