Support Board

Date/Time: Sun, 19 May 2024 11:05:53 +0000

Post From: 5-Yr T-Note CQG Data Suddenly Not Displaying in DOM

[2020-02-18 19:08:02] Link To Thread - Link To Post [Go To First Post]
porcupine - Posts: 40
I have DOMs for each of several bond futures. Until this week all have been working fine. I restarted SC this morning and the five-year T-Note, CQG symbol: F.US.FVAH20, is missing level 2 data in the DOM at every other price level. I updated my symbol settings from the server and restarted my data connection but it didn't fix the issue. I also noticed that the five year is missing some parameters in Global Settings > Symbol Settings; e.g. the Tick Size and Price Display format are blank. I also noticed that some of the ten year's symbol settings (CQG symbol: F.US.TYAH20) are incorrect; e.g. the Tick Size is set to 1/34 but it should be 0.5/32. The first screenshot shows the missing 5yr data on the DOM (left) compared to the 10yr DOM (right). I have verified that the CQG feed is providing correct data and have tried adjusting my DOM settings but it hasn't fixed the issue. Can you please help me?


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