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Post From: Disconnects with Denali

[2020-02-14 19:44:12] Link To Thread - Link To Post [Go To First Post]
nosast - Posts: 290
I had two disconnects for a few seconds in the last 30 minutes or so. The message log says something about "Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary". I'm on 2048 so this release should not be outdated. Happened two times with the same error, while every other feed I use was working fine. How can I solve this? SC Data - All Services \| There has been no activity on the network socket for 40 seconds. Will reconnect. \| 2020-02-14 13:37:26.437 DTC Client socket (4) \| CloseSocket call. \| 2020-02-14 13:37:26.438 SC Data - All Services \| Disconnected from the server. \| 2020-02-14 13:37:26.438 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2020-02-14 13:37:26.438 DTC Client socket (4) \| Write in progress. Shutdown being delayed. \| 2020-02-14 13:37:26.438 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2020-02-14 13:37:28.439 DTC Client socket (2) \| Creating socket. \| 2020-02-14 13:37:28.440 DTC Client socket (2) \| Connecting to IP: 216.1.90.130. \| 2020-02-14 13:37:28.440 SC Data - All Services \| Connected to server. \| 2020-02-14 13:37:28.564 SC Data - All Services \| Starting socket receive thread. \| 2020-02-14 13:37:28.565 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2020-02-14 13:37:28.565 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2020-02-14 13:37:28.712 SC Data - All Services \| Sending logon request message. \| 2020-02-14 13:37:28.712 SC Data - All Services \| Received logon response. \| 2020-02-14 13:37:28.837 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2020-02-14 13:37:28.837 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2020-02-14 13:37:28.837 SC Data - All Services \| Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. \| 2020-02-14 13:37:28.837 DTC Client socket (2) \| CloseSocket call. \| 2020-02-14 13:37:28.837