Support Board
Date/Time: Tue, 04 Nov 2025 14:01:59 +0000
Post From: data and routing issues after switching providers
| [2020-02-14 12:37:12] |
| User574852 - Posts: 1 |
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I switched my account over to the Denali data feed which also required a new futures account. I use Stage 5 and they switched me to Advantage Futures from a Gain account. When my data/trade service connection is set to Gain/OEC I receive Bid/Ask data and it appears to be Denali based on the increased levels of depth on the dom. However, when following the instructions to switch to the Sierra order routing I loose the data feed. I've been in contact with Stage 5 numerous times with little help.
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