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Date/Time: Fri, 03 May 2024 02:12:35 +0000



Post From: System locking up

[2020-01-30 23:17:18]
User910795 - Posts: 35
I have been having new and unusual problems with my system locking up today. I am attaching the message log from the symbol that seems to have created most of the problem. It is locking up mostly while I ma changing the symbol in the chart settings section. I am running about 6-8 windows with studies on each symbol so there is a pretty good bit of data involved, but I have been running 8 to 10 symbols at a time with no problem and today it is locking up with only one wymbol running. I had some tight storage issues but I cleared that up and have 25.6 of 111 gb free. That should be no problem. Internet speed is good. So let me know what you see.



Software version: 2028 64-bit | 2020-01-30 17:04:16.095
Usage end date: 2020-04-22 | 2020-01-30 17:04:16.095
Enabled for: Advanced Features 2. | 2020-01-30 17:04:16.095
Enabled for: Sierra Chart Historical Data Service. | 2020-01-30 17:04:16.095
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-01-30 17:04:16.095
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-30 17:04:16.095
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-01-30 17:04:16.095
Enabled for exchange: CME (Trading Account Required) | 2020-01-30 17:04:16.095
Enabled for exchange: CBOT (Trading Account Required) | 2020-01-30 17:04:16.095
Enabled for exchange: COMEX (Trading Account Required) | 2020-01-30 17:04:16.095
Enabled for exchange: NYMEX (Trading Account Required) | 2020-01-30 17:04:16.095
Enabled for exchange: ICE USA | 2020-01-30 17:04:16.095
Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-01-30 17:04:16.095
Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-01-30 17:04:16.095
Received 1 data feed usernames. | 2020-01-30 17:04:16.095
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-30 17:04:16.095
Current selected Data/Trading service: Interactive Brokers | 2020-01-30 17:04:16.095
Custom symbol settings values: disabled | 2020-01-30 17:04:16.095
Chart Update Interval: 500 | 2020-01-30 17:04:16.095
Intraday Data Storage Time Unit: 0 | 2020-01-30 17:04:16.095
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-30 17:04:16.095
2020-01-30 17:04:16 Local computer time | 2020-01-30 17:04:16.095
2020-01-30 23:04:16 Local computer time in UTC | 2020-01-30 17:04:16.095
2020-01-30 17:04:16 Local computer time in SC Time Zone | 2020-01-30 17:04:16.095
2020-01-30 23:00:05 Server time in UTC | 2020-01-30 17:04:16.095
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-30 17:04:16.095
Program path: C:\SierraChart\ | 2020-01-30 17:04:16.095
Data Files path: C:\SierraChart\Data\ | 2020-01-30 17:04:16.095
OS Version Number: 10.0 | 2020-01-30 17:04:16.095
Locale Setting: C | 2020-01-30 17:04:16.095
DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-30 17:04:16.097

Message from IB: Market data farm connection is inactive but should be available upon demand.cafarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.896
Message from IB: Market data farm connection is inactive but should be available upon demand.cafarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.897
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.il. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.900
Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.il. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.900
Message from IB: Market data farm connection is inactive but should be available upon demand.afarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.903
Message from IB: Market data farm connection is inactive but should be available upon demand.afarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.903
Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.905
Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.905
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.237
Added historical Intraday data request for ZW-202003-ECBOT to the queue. | 2020-01-30 17:06:55.237
Intraday data recording state for symbol ZW-202003-ECBOT is set to download 'Pending'. | 2020-01-30 17:06:55.237
Triggering next historical data download in queue. | 2020-01-30 17:06:55.237
Reloading all charts with filename: ZW-202003-ECBOT.scid | 2020-01-30 17:06:55.237
HD Request # 5 | Downloading Intraday chart data for ZW-202003-ECBOT to the file ZW-202003-ECBOT.scid. Service: cbot | 2020-01-30 17:06:55.237
HD Request # 5 | Download start date-time: 2019-11-09 18:00:00.000 | 2020-01-30 17:06:55.238
HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-30 17:06:55.238
Socket (3) | Creating socket. | 2020-01-30 17:06:55.238
Socket (3) | Connecting to IP: 8.18.161.133. | 2020-01-30 17:06:55.238
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.303
ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:06:55.304
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.304
ZW-202003-ECBOT [CV][M] 50 Volume #3 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.313
HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-01-30 17:06:55.331
HD Request # 5 | Sending historical data logon request message. | 2020-01-30 17:06:55.331
HD Request # 5 | Requesting Intraday data. Start date-time: 2019-11-09 18:00:00. Record interval: 0. Symbol: ZWH20 | 2020-01-30 17:06:55.376
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.435
ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:06:55.436
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.437
ZW-202003-ECBOT [CV][M] 50 Trades #6 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.445
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.493
ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:06:55.494
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.494
ZW-202003-ECBOT [CV][M] 1 Min #4 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.502
HD Request # 5 | Decompressing data. | 2020-01-30 17:06:56.161
HD Request # 5 | Receiving Intraday data for ZW-202003-ECBOT starting at 2019-11-10 19:00:00 | 2020-01-30 17:06:56.312
HD Request # 5 | Timestamp of first Intraday data file record written: 2019-11-10 19:00:00 | 2020-01-30 17:06:56.313
Socket (3) | CloseSocket call. | 2020-01-30 17:07:04.540
Historical data download thread signaled to stop. | 2020-01-30 17:07:04.540
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-30 17:07:04.540
HD Request # 5 | Received 1227027 records from 2019-11-10 19:00:00.000 to 2020-01-30 13:19:59.003 (80.8 days) and wrote 1227027 records for ZW-202003-ECBOT | 2020-01-30 17:07:04.541
HD Request # 5 | Completion time: 9s | 2020-01-30 17:07:04.541
HD Request # 5 | Intraday data download complete for ZW-202003-ECBOT. Unique request ID: 5 | 2020-01-30 17:07:04.541
Removing historical data download ID 5. | 2020-01-30 17:07:04.541
Real-time Intraday chart data file updates started for ZW-202003-ECBOT | 2020-01-30 17:07:04.541
Intraday chart data file opened for ZW-202003-ECBOT | 2020-01-30 17:07:04.541

Triggering next historical data download in queue. | 2020-01-30 17:07:04.541
Socket (3) | Socket gracefully closed by remote side. | 2020-01-30 17:07:04.579
Socket (3) | Closed. | 2020-01-30 17:07:04.579
ZW-202003-ECBOT [CV][M] 50 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:04.813
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:04.814
ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:07:04.814
ZW-202003-ECBOT [CV][M] 50 Volume #3 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:04.878
ZW-202003-ECBOT [CV][M] 50 Trades #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:05.040
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.041
ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:07:05.041
ZW-202003-ECBOT [CV][M] 1 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:05.059
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.060
ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:07:05.060
ZW-202003-ECBOT [CV][M] 50 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.099
ZW-202003-ECBOT [CV][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.131
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.311
ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:07:05.311
ZW-202003-ECBOT [CV][M] 50 Volume #3 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.374
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.553
ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:07:05.553
Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.571
ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:07:05.571
ZW-202003-ECBOT [CV][M] 50 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.605
ZW-202003-ECBOT [CV][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.667