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Post From: unable to connect to server api.cqg.com

[2020-01-14 15:37:29] Link To Thread - Link To Post [Go To First Post]
User934328 - Posts: 1
I was connected for about 45 ,minutes when the message log appeared on screen and Sierra Chart was trying to connect. Portion of message log below: CQG WebAPI \| Connecting to server api.cqg.com \| 2020-01-14 05:09:15.943 CQG WebSocket \| Connecting to WebSocket server. \| 2020-01-14 05:09:15.943 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2020-01-14 05:09:15.944 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2020-01-14 05:09:15.944 CQG WebSocket socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-01-14 05:09:18.310 * CQG WebSocket \| WebSocket closed. \| 2020-01-14 05:09:18.310 CQG WebAPI \| WebSocket closed. \| 2020-01-14 05:09:18.310 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-01-14 05:09:18.310 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-01-14 05:09:18.310 CQG WebSocket socket (1) \| Closed. \| 2020-01-14 05:09:18.311 CQG WebAPI \| Disconnected. \| 2020-01-14 05:09:18.317 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-01-14 05:09:18.317 Also, I connectacted CQG and they told me to contact you because they see nothing wrong on their end. BTW, they did not ask who I was or any questions other than, "how can I help you". I felt passed off.