Support Board

Date/Time: Fri, 26 Apr 2024 19:27:09 +0000

Post From: Spread Product Orders not working in live mode

[2020-01-09 14:18:32] Link To Thread - Link To Post [Go To First Post]
User911267 - Posts: 25
Hi, We are using Denali and TT Fix. We are attempting to place limit orders on symbol "RBG20-HOG20.RB.RUT.NYMEX" We are able to place simulated trades against this symbol no problem. However, when we switch to live we get an error and the order never places. Below is the Error. SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Instrument not found by NAME=RBG0-HOG0 symbol=RBG7. Internal Order ID: 4813. Service Order ID: 328425. Symbol: RBG20-HOG20.RB.FUT.NYMEX. Account: AC****** \| 2020-01-09 09:10:18.499* We get this reject message whether we place the order through DTC protocol or manually on the SC Platform.