Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 21:10:13 +0000

How to Post a Message for Support

Post From: Historical daily data download issue

[2020-01-06 22:25:21] Link To Thread - Link To Post [Go To First Post]
User912281 - Posts: 18
I recently started using Sierra Chart via Sierra Chart Futures Order Routing Service With Data. During a trial period using the SC delayed data I was able to graphically display via charts both intraday and daily data. However, since transitioning to the live data feed, I am not able to chart the daily historical data for ES (which is the only future I trade); only the current day's bar/candle is showing. Referring to the following Message Log, I receive an error message after executing a "delete and download data" that "download failed" on the daily chart, and I see an error message that "user login failed", but the login credentials are working for logging into the platform and downloading intraday data: Software version: 2028 64-bit \| 2020-01-05 06:25:12.235 Usage end date: 2020-03-18 \| 2020-01-05 06:25:12.235 Enabled for: Advanced Features 2. \| 2020-01-05 06:25:12.235 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-05 06:25:12.235 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2020-01-05 06:25:12.235 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-01-05 06:25:12.235 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-01-05 06:25:12.235 Enabled for exchange: INDEXES_DATA_BARCHART \| 2020-01-05 06:25:12.235 Enabled for exchange2: CME \| 2020-01-05 06:25:12.235 Received 1 data feed usernames. \| 2020-01-05 06:25:12.235 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-05 06:25:12.235 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2020-01-05 06:25:12.235 Custom symbol settings values: enabled \| 2020-01-05 06:25:12.235 Chart Update Interval: 500 \| 2020-01-05 06:25:12.235 Intraday Data Storage Time Unit: 0 \| 2020-01-05 06:25:12.235 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-05 06:25:12.235 2020-01-05 06:25:12 Local computer time \| 2020-01-05 06:25:12.235 2020-01-05 14:25:12 Local computer time in UTC \| 2020-01-05 06:25:12.235 2020-01-05 06:25:12 Local computer time in SC Time Zone \| 2020-01-05 06:25:12.235 2020-01-05 14:04:09 Server time in UTC \| 2020-01-05 06:25:12.235 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-01-05 06:25:12.235 Program path: C:\SierraChart (demo)\ \| 2020-01-05 06:25:12.235 Data Files path: C:\SierraChart (demo)\Data\ \| 2020-01-05 06:25:12.235 OS Version Number: 10.0 \| 2020-01-05 06:25:12.236 Locale Setting: C \| 2020-01-05 06:25:12.236 Added historical Daily data request for ESH20_FUT_CME to the queue. \| 2020-01-05 06:25:21.156 Triggering next historical data download in queue. \| 2020-01-05 06:25:21.156 HD Request # 5 \| Downloading Historical Daily chart data for ESH20_FUT_CME. Starting date: 2020-01-03. Service: sc_futures.dtc.trading \| 2020-01-05 06:25:21.156 HD Request # 5 \| Requesting historical Daily data for ESH20 starting at 2020-01-02 \| 2020-01-05 06:25:21.156 HD Request # 5 \| Error downloading historical Daily data for ESH20_FUT_CME. Error executing query: User login failed \| 2020-01-05 06:25:22.616 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH20_FUT_CME \| 2020-01-05 06:25:22.616 HD Request # 5 \| Completion time: 0s \| 2020-01-05 06:25:22.616 HD Request # 5 \| Daily data download complete for ESH20_FUT_CME. Unique request ID: 5 \| 2020-01-05 06:25:22.616 Removing historical data download ID 5. \| 2020-01-05 06:25:22.616 Triggering next historical data download in queue. \| 2020-01-05 06:25:22.616 ESH20_FUT_CME[M] 300 Day #10 \| Reloading chart. \| 2020-01-05 06:25:22.765 ESH20_FUT_CME[M] 300 Day #10 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart (demo)\Data\ESH20_FUT_CME.dly \| 2020-01-05 06:25:22.775