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Post From: London Stock Exchange EOD data stopped

[2019-12-19 08:56:12] Link To Thread - Link To Post [Go To First Post]
User67732 - Posts: 11
It seems that LSE EOD data has stopped downloading. I've upgraded to latest version 2028 but symbols eg VOD.LS give an error: "Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols". I am configured for SC Data - All Services and have been using this for LSE data for several years without problem. Log from a clean install is shown below. Please advise. Reading Internal Order ID file. \| 2019-12-19 08:46:02.014 Reading Trade Orders file. \| 2019-12-19 08:46:02.107 Reading Trade Positions file. \| 2019-12-19 08:46:02.108 Reading Account Balance file. \| 2019-12-19 08:46:02.108 UDPListener (1404). Port 22904 \| Listening on UDP port 22904. \| 2019-12-19 08:46:02.126 Software version: 2028 64-bit \| 2019-12-19 08:46:02.126 Usage end date: 2020-01-12 \| 2019-12-19 08:46:02.126 Enabled for: Advanced Features 2. \| 2019-12-19 08:46:02.126 Enabled for: Sierra Chart Historical Data Service. \| 2019-12-19 08:46:02.126 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-12-19 08:46:02.126 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-19 08:46:02.126 Current selected Data/Trading service: SC Data - All Services \| 2019-12-19 08:46:02.126 Custom symbol settings values: enabled \| 2019-12-19 08:46:02.126 Chart Update Interval: 500 \| 2019-12-19 08:46:02.126 Intraday Data Storage Time Unit: 1 \| 2019-12-19 08:46:02.126 Time Zone: +00:00:00 (UTC+00) \| 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time \| 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in UTC \| 2019-12-19 08:46:02.126 2019-12-19 08:46:02 Local computer time in SC Time Zone \| 2019-12-19 08:46:02.126 2019-12-19 08:46:01 Server time in UTC \| 2019-12-19 08:46:02.126 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-12-19 08:46:02.126 Program path: C:\SierraChartTest\ \| 2019-12-19 08:46:02.126 Data Files path: C:\SierraChartTest\Data\ \| 2019-12-19 08:46:02.126 OS Version Number: 10.0 \| 2019-12-19 08:46:02.127 Locale Setting: C \| 2019-12-19 08:46:02.127 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-12-19 08:46:02.139 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-12-19 08:46:02.152 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-12-19 08:46:02.190 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-12-19 08:46:02.190 Received 5 login tokens. \| 2019-12-19 08:46:02.353 Symbol settings MD5 received. Request ID: 1. \| 2019-12-19 08:46:02.716 Requested symbol settings for service code scdataallservices. Request ID: 2. \| 2019-12-19 08:46:02.716 Symbol settings received. Request ID: 2. \| 2019-12-19 08:46:03.450 Files to Open on Start up \| Opening file: ExampleChartbook.cht \| 2019-12-19 08:46:05.347 VOD.LS Daily #11 \| Reloading chart. \| 2019-12-19 08:46:05.370 VOD.LS Daily #11 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly \| 2019-12-19 08:46:05.382 Starting DelayedDownloadMonitoringTimer \| 2019-12-19 08:46:05.871 Starting HDTimeoutTimer \| 2019-12-19 08:46:05.871 Added historical Daily data request for VOD.LS to the queue. \| 2019-12-19 08:46:05.871 Triggering next historical data download in queue. \| 2019-12-19 08:46:05.871 HD Request # 1 \| Downloading Historical Daily chart data for VOD.LS. Starting date: 1969-12-18. Service: scdataallservices \| 2019-12-19 08:46:05.872 HD Request # 1 \| Requesting historical Daily data for VOD.LS starting at 1969-12-17 \| 2019-12-19 08:46:05.872 HD Request # 1 \| Error downloading historical Daily data for VOD.LS. Error executing query: User is not authorized to execute query for one or more of the specified symbols \| 2019-12-19 08:46:06.834 HD Request # 1 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VOD.LS \| 2019-12-19 08:46:06.834 HD Request # 1 \| Completion time: 0s \| 2019-12-19 08:46:06.834 HD Request # 1 \| Daily data download complete for VOD.LS. Unique request ID: 1 \| 2019-12-19 08:46:06.834 Removing historical data download ID 1. \| 2019-12-19 08:46:06.834 Triggering next historical data download in queue. \| 2019-12-19 08:46:06.835 VOD.LS Daily #11 \| Reloading chart. \| 2019-12-19 08:46:06.865 VOD.LS Daily #11 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTest\Data\VOD.LS.dly \| 2019-12-19 08:46:06.871 SC Data - All Services \| Connected to data server. \| 2019-12-19 08:46:07.394 Triggering next historical data download in queue. \| 2019-12-19 08:46:07.395 Triggering next historical data download in queue. \| 2019-12-19 08:46:07.395 Triggering next historical data download in queue. \| 2019-12-19 08:46:07.395 Triggering next historical data download in queue. \| 2019-12-19 08:46:07.395 SC Data - All Services \| Starting real-time market data updates for: VOD.LS. ID: 1 \| 2019-12-19 08:46:07.862 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: VOD.LS \| 2019-12-19 08:46:07.862 SC Data - All Services \| Requesting security definition data for: VOD.LS. ID: 1 \| 2019-12-19 08:46:07.862