Support Board
Date/Time: Tue, 08 Jul 2025 03:25:51 +0000
Post From: can't connect to data feed
| [2019-12-12 22:15:31] |
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These are the relevant messages: HD Request # 2 | Error downloading historical Intraday data for F.US.ENQZ19. Timeout error connecting to server. | 2019-12-12 15:02:31.856
andCQG WebSocket socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-12-12 15:02:43.157 *
This indicates problems connecting to both Sierra Chart and CQG, so it is definitely something about your Internet connection (possibly a Firewall). Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |