Support Board

Date/Time: Sun, 12 May 2024 12:32:13 +0000

Post From: can't connect to data feed

[2019-12-12 22:15:31] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: HD Request # 2 \| Error downloading historical Intraday data for F.US.ENQZ19. Timeout error connecting to server. \| 2019-12-12 15:02:31.856 and CQG WebSocket socket (3) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2019-12-12 15:02:43.157 * This indicates problems connecting to both Sierra Chart and CQG, so it is definitely something about your Internet connection (possibly a Firewall). Refer to the information here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing