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Date/Time: Mon, 17 Feb 2020 11:39:24 +0000



Post From: Charts not updating drawn lines from external source

[2019-12-05 21:40:27]
User953894 - Posts: 47 | Ending Date: 2020-04-01
I have never been able to get external files to update on charts in real-time. I appreciate your responses and I know this is functionality that does work, but again, for some reason, despite trying on 4 different machines and 9 different instances, I have never gotten this to work. I originally used flat files then even asked my programmer to output in .scid format. Everything appears to work properly, but charts still do not update (to be clear, I see the file time update as expected AND if I close Sierra Charts and re-open, the current data from those external files shows properly--but the lines drawn for this external data remains a constant until I close and re-open).

This is incredibly frustrating and I've tried a novel approach that I hope you can assist with. I've created a "sandbox" on a Microsoft VPS where my environment is running (I even had to add a Sierra Charts license for this 3rd machine). I can provide ip and login info for an analyst to look at the environment. My guess is there is some parameter not set properly.

Thanks in advance. I know the request is unusual but this problem has been continuing for over a year and I appreciate your assistance in getting this functionality to work as expected. Please let me know if direct/secure contact is possible so I can share the login info securely.