Support Board

Date/Time: Sat, 04 May 2024 07:55:10 +0000

Post From: Sierra Chart Not Working

[2019-12-04 13:58:51] Link To Thread - Link To Post [Go To First Post]
Crazy_Bull - Posts: 17
Turns out the root cause of the problem was TransAct. Yesterday, they changed the way their interface works with Sierra Charts. They stated that I had to update to their latest version, which I did, but still couldn't login. I called them back this morning, and they stated that they forgot to tell me that I had to Opt In to Sierra Chart as my chart provider. So I did that, but still couldn't login. I called them back again, and then they stated that I had to install the latest pre-release of Sierra Chart since it is the only version compatible with their new interface. So I did that and can now login! Talk about an uncoordinated effort! I wonder how many other customers nationwide are experiencing the same problem!