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Date/Time: Fri, 29 Mar 2024 13:54:08 +0000



Post From: Trial Setup Nightmare (Not following instructions and what we are telling them)

[2019-11-08 17:11:21]
MecGrp - Posts: 12
I thought I posted this before but I don't see it in the Support Board community, so I'll give it another try.

Hello, I was first very enthusiastic about trying Sierra Chart but this new member Trial Setup has been a nightmare. I have submitted a helpdesk ticket and they have not been helpful at all. I would have thought that Helpdesk folks would be able to look into how you setup your account and tell you exactly what you're missing. But nope! They either have a language barrier or just don't know how to fix my problem. The responses I gotten is very minimum and cryptic and all they send me is links to their not so clear instruction pages.So this has been extremely frustrating to say the least. This does not make me want to join and use their products. But I figure I'll give this community a chance before I give up on Sierra Chart all together.

I have done the first 4 steps on the setup:
Step 1 - download latest software
Step 2 - Create Your Account.
Step 3 - Become Setup with a Data or Trading Service (see attached screenshots)
* I have activated the connection
* Paid for the trial real CME data
Step 4 - Getting Started Tutorial

It's been a week messing with this setup and I still do not get any real futures data!!

Per the helpdesk, I will need to setup and fund an actual trading account if I want to see futures data or pay for nontrading data service. They keep sending me links to "CME Exchange Fees for Professionals and Users Without a Supported Trading Account".... well, am NOT a profession trader.

So I was wondering if there is someone in this community that might have had similar issues and can walk me through what they did.

All am looking for is being able to get real data for "CME with Market Depth for nonprofessional Trading accounts". Which is what I believe i already paid for.
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