Support Board

Date/Time: Sat, 18 May 2024 15:56:25 +0000

Post From: Socket closed

[2019-11-01 18:14:10] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
With respect to Post #8: You did not re-activate the Exchange itself. We went ahead and activated it for you now. So you should be receiving Real-Time data now. If you are not, then exit Sierra Chart and start Sierra Chart again. With respect to Post #7: The Market Depth Historical Graph is only available if you are on Package 5 of Sierra Chart. You are on Package 3. You will find the information on the differences between the packages here: Description of Service Packages and Pricing: Packages You can switch between the packages without having to pay additional fees, just the end-time will change depending on which way you are changing your package. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing