Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Thu, 09 May 2024 09:28:31 +0000

How to Post a Message for Support

Post From: Connection problem...

[2019-10-30 02:42:25]
[Go To First Post]
User629089 - Posts: 93
Here is the message log after about 30 seconds...



Software version: 1941 64-bit | 2019-10-29 21:37:16.525
Usage end date: 2019-11-13 | 2019-10-29 21:37:16.525
Enabled for: Advanced Features. | 2019-10-29 21:37:16.525
Enabled for: Advanced Features 2. | 2019-10-29 21:37:16.525
Enabled for: Sierra Chart Historical Data Service. | 2019-10-29 21:37:16.525
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-29 21:37:16.525
Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-29 21:37:16.525
Enabled for exchange: CME (Trading Account Required) | 2019-10-29 21:37:16.525
Enabled for exchange: CBOT (Trading Account Required) | 2019-10-29 21:37:16.525
Enabled for exchange: COMEX (Trading Account Required) | 2019-10-29 21:37:16.525
Enabled for exchange: NYMEX (Trading Account Required) | 2019-10-29 21:37:16.525
Received 1 data feed usernames. | 2019-10-29 21:37:16.525
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-29 21:37:16.525
Current selected Data/Trading service: Rithmic Trading | 2019-10-29 21:37:16.525
Custom symbol settings values: enabled | 2019-10-29 21:37:16.525
Chart Update Interval: 500 | 2019-10-29 21:37:16.525
Intraday Data Storage Time Unit: 0 | 2019-10-29 21:37:16.525
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-29 21:37:16.525
2019-10-29 21:37:16 Local computer time | 2019-10-29 21:37:16.525
2019-10-30 02:37:16 Local computer time in UTC | 2019-10-29 21:37:16.525
2019-10-29 21:37:16 Local computer time in SC Time Zone | 2019-10-29 21:37:16.525
2019-10-30 02:22:25 Server time in UTC | 2019-10-29 21:37:16.525
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-10-29 21:37:16.525
Program path: E:\SierraChart\ | 2019-10-29 21:37:16.525
Data Files path: E:\SierraChart\Data\ | 2019-10-29 21:37:16.525
OS Version Number: 6.1 | 2019-10-29 21:37:16.525
Locale Setting: C | 2019-10-29 21:37:16.525
DLLs: Convergent.dll, Convergent_64.dll, Smaug_SC_Library.dll, Smaug_SC_Library_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-29 21:37:16.525


Rithmic Trading | Port for executable: 49713 | 2019-10-29 21:39:43.906
Listening socket (1196). Port 49713 | Closed. | 2019-10-29 21:39:43.906
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:39:43.906
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49713. Current folder: E:\SierraChart\Rim | 2019-10-29 21:39:43.906
Rithmic Trading | Bridge process is running. | 2019-10-29 21:39:45.916
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49713 | 2019-10-29 21:39:45.916
DTC Client socket (1) | Creating socket. | 2019-10-29 21:39:45.916
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:39:45.916
Rithmic Trading | Connected to server. | 2019-10-29 21:39:45.916
Rithmic Trading | Starting socket receive thread. | 2019-10-29 21:39:45.916
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-10-29 21:39:45.916
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-10-29 21:39:45.916
Rithmic Trading | Sending logon request message. | 2019-10-29 21:39:45.916
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-10-29 21:39:45.916
Rithmic Trading | Message from server: Logging is enabled. Log file: E:\SierraChart\Rim\Rithmic.log | 2019-10-29 21:39:45.916
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-10-29 21:39:45.916
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-10-29 21:39:46.196
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-10-29 21:39:46.206
Rithmic Trading | Received logon response. | 2019-10-29 21:39:46.206
Rithmic Trading | Server Name: DTC Bridge. | 2019-10-29 21:39:46.206
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-10-29 21:39:46.206
Rithmic Trading | Logon error received from server | 2019-10-29 21:39:46.206
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:39:46.206
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:46.206
Rithmic Trading | Disconnected. | 2019-10-29 21:39:46.216
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-10-29 21:39:46.216
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:46.216

Rithmic Trading | Port for executable: 49723 | 2019-10-29 21:39:48.226
Listening socket (940). Port 49723 | Closed. | 2019-10-29 21:39:48.226
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:39:48.226
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49723. Current folder: E:\SierraChart\Rim | 2019-10-29 21:39:48.226
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-10-29 21:39:48.946 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-10-29 21:39:48.946
DTC Client socket (1) | Closed. | 2019-10-29 21:39:48.946
Rithmic Trading | Bridge process is not running! | 2019-10-29 21:39:50.236
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49723 | 2019-10-29 21:39:50.236
DTC Client socket (1) | Creating socket. | 2019-10-29 21:39:50.236
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:39:50.236
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-10-29 21:39:51.246 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:39:51.246
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:51.246
DTC Client socket (1) | Closed. | 2019-10-29 21:39:51.246
Rithmic Trading | Disconnected. | 2019-10-29 21:39:51.256
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:51.256

Rithmic Trading | Port for executable: 49725 | 2019-10-29 21:39:53.276
Listening socket (1260). Port 49725 | Closed. | 2019-10-29 21:39:53.276
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:39:53.276
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49725. Current folder: E:\SierraChart\Rim | 2019-10-29 21:39:53.286
Rithmic Trading | Bridge process is running. | 2019-10-29 21:39:55.306
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49725 | 2019-10-29 21:39:55.306
DTC Client socket (1) | Creating socket. | 2019-10-29 21:39:55.306
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:39:55.306
Rithmic Trading | Connected to server. | 2019-10-29 21:39:55.306
Rithmic Trading | Starting socket receive thread. | 2019-10-29 21:39:55.306
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-10-29 21:39:55.306
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-10-29 21:39:55.306
Rithmic Trading | Sending logon request message. | 2019-10-29 21:39:55.306
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-10-29 21:39:55.306
Rithmic Trading | Message from server: Logging is enabled. Log file: E:\SierraChart\Rim\Rithmic.log | 2019-10-29 21:39:55.316
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-10-29 21:39:55.316
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-10-29 21:39:55.596
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-10-29 21:39:55.616
Rithmic Trading | Received logon response. | 2019-10-29 21:39:55.616
Rithmic Trading | Server Name: DTC Bridge. | 2019-10-29 21:39:55.616
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-10-29 21:39:55.616
Rithmic Trading | Logon error received from server | 2019-10-29 21:39:55.616
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:39:55.616
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:55.616
Rithmic Trading | Disconnected. | 2019-10-29 21:39:55.626
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-10-29 21:39:55.626
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:39:55.626

Rithmic Trading | Port for executable: 49735 | 2019-10-29 21:39:57.636
Listening socket (1064). Port 49735 | Closed. | 2019-10-29 21:39:57.636
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:39:57.636
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49735. Current folder: E:\SierraChart\Rim | 2019-10-29 21:39:57.636
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-10-29 21:39:58.316 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-10-29 21:39:58.316
DTC Client socket (1) | Closed. | 2019-10-29 21:39:58.316
Rithmic Trading | Bridge process is not running! | 2019-10-29 21:39:59.646
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49735 | 2019-10-29 21:39:59.646
DTC Client socket (1) | Creating socket. | 2019-10-29 21:39:59.646
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:39:59.646
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-10-29 21:40:00.646 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:40:00.646
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:00.646
DTC Client socket (1) | Closed. | 2019-10-29 21:40:00.646
Rithmic Trading | Disconnected. | 2019-10-29 21:40:00.666
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:00.666

Rithmic Trading | Port for executable: 49737 | 2019-10-29 21:40:02.676
Listening socket (696). Port 49737 | Closed. | 2019-10-29 21:40:02.676
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:40:02.676
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49737. Current folder: E:\SierraChart\Rim | 2019-10-29 21:40:02.676
Rithmic Trading | Bridge process is running. | 2019-10-29 21:40:04.686
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49737 | 2019-10-29 21:40:04.686
DTC Client socket (1) | Creating socket. | 2019-10-29 21:40:04.686
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:40:04.686
Rithmic Trading | Connected to server. | 2019-10-29 21:40:04.686
Rithmic Trading | Starting socket receive thread. | 2019-10-29 21:40:04.686
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-10-29 21:40:04.686
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-10-29 21:40:04.686
Rithmic Trading | Sending logon request message. | 2019-10-29 21:40:04.686
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-10-29 21:40:04.686
Rithmic Trading | Message from server: Logging is enabled. Log file: E:\SierraChart\Rim\Rithmic.log | 2019-10-29 21:40:04.686
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-10-29 21:40:04.686
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-10-29 21:40:04.986
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-10-29 21:40:04.996
Rithmic Trading | Received logon response. | 2019-10-29 21:40:04.996
Rithmic Trading | Server Name: DTC Bridge. | 2019-10-29 21:40:04.996
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-10-29 21:40:04.996
Rithmic Trading | Logon error received from server | 2019-10-29 21:40:04.996
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:40:04.996
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:04.996
Rithmic Trading | Disconnected. | 2019-10-29 21:40:05.016
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-10-29 21:40:05.016
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:05.016

Rithmic Trading | Port for executable: 49749 | 2019-10-29 21:40:07.046
Listening socket (1060). Port 49749 | Closed. | 2019-10-29 21:40:07.046
Rithmic Trading | Starting server: E:\SierraChart\Rim\DTCBridge.exe | 2019-10-29 21:40:07.046
Created process E:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49749. Current folder: E:\SierraChart\Rim | 2019-10-29 21:40:07.056
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-10-29 21:40:07.716 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-10-29 21:40:07.716
DTC Client socket (1) | Closed. | 2019-10-29 21:40:07.716
Rithmic Trading | Bridge process is not running! | 2019-10-29 21:40:09.066
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49749 | 2019-10-29 21:40:09.066
DTC Client socket (1) | Creating socket. | 2019-10-29 21:40:09.066
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-10-29 21:40:09.066
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-10-29 21:40:10.066 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 21:40:10.066
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:10.066
DTC Client socket (1) | Closed. | 2019-10-29 21:40:10.066
Rithmic Trading | Disconnected. | 2019-10-29 21:40:10.086
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 21:40:10.086
File >> Disconnect selected. | 2019-10-29 21:40:10.646
Rithmic Trading | Disconnected. | 2019-10-29 21:40:10.646