Support Board
Date/Time: Sun, 06 Jul 2025 22:50:50 +0000
Post From: Services intermittently connect & disconnect the whole day
| [2019-10-28 20:06:10] |
| |
|
We found the problem. We are fixing it now. We do apologize for the issue. Obviously this looks bad when we have a lot of users on CQG with connectivity problems and we are recommending this service to solve them and then we have this problem but there was a very specific reason for the issue. It was not a lower level network connectivity issue. There was an internal signaling issue, triggering the disconnect of multiple users at once. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-28 20:09:51
|