Support Board

Date/Time: Mon, 29 Apr 2024 06:47:33 +0000

Post From: Cannot cancel a not working pending order

[2019-10-08 05:24:02] Link To Thread - Link To Post [Go To First Post]
fireworks11 - Posts: 60
I use the SierrChart order routing service together with the Denali data service. Since yesterday, 8th. of Oct., there is a not working pending order displayed on my chart. My broker confirmed that there is no working order for my account. I therefore tried to cancel that order as it is described in your documentation titled "Orders with Open or Pending Status, not Actually Working" and titled "Canceling Orders", but nothing works. The order is still displayed on my chart. How do I get rid of that ghost order???