Support Board

Date/Time: Sat, 20 Apr 2024 04:02:25 +0000

Post From: Trade Execution Issue Upon Upgrade to Version 1983

[2019-09-11 03:22:39] Link To Thread - Link To Post [Go To First Post]
User279754 - Posts: 38
I've done several version updates in the past and never had even the slightest issue with my automated systems. It seems likely that the issue I'm experiencing on this new version is related to the new trade activity file structure. I should mention I had open positions at the time I did the software upgrade. Given what you know of the new file structure, does it seem reasonable that could be the root of the issue? For example, if Sierra Chart received an exit signal from one of my automated systems after I upgraded to 1983 and it wasn't able to properly reference the data reflecting that there was an open position to be closed from the prior version...would it make sense to you that this type of scenario could cause the behavior I experienced? If so, is there some way of patching or modifying certain data in the activity log in order to get all the positions to reconcile? Related, do you have a supported version available that doesn't utilize the new file structure? If so, I think a helpful next step in diagnosing this would be for me to upgrade to that version and narrow down the which new software features may be at the root of the issue. If you have a supported version without the new file structure and everything works smoothly, that would offer some strong evidence that the change in file structure is involved in the causing the issue.