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Direct MessagesDate/Time: Sat, 20 Apr 2024 06:51:29 +0000
Post From: Notice: Transact Websocket Connectivity Issue
| [2019-09-05 00:15:33] |
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The answer to the question about bringing back the bridge, is we decided against that again. The reason is in our call today with Transact, they said they are close to having the trading Websocket connection available to be used. And every time we have started the process of bringing back the bridge interface, it just was not simple there were many detailed changes required to do that and it was quite an involved process to do properly and thoroughly. And the bridge really is a substandard method of connectivity. We are not happy with bringing that back. For example, Transact brought an issue today to us about bridge connectivity. They said they spent an hour on the phone with helping someone with that, and the situation is still unresolved, and we had an experience a few weeks ago with the bridge, where after the connection was lost, the bridge was not able to connect again every time it was started (Or something like that, we forget the exact details). But we have seen this so my times in logs posted here over the years. Also, as we said before if the prerelease 1985 solves this: If you are having problems, with losing the connection Transact and sometimes the reconnection not succeeding and the reconnection keeps getting lost over and over again
It would indicate the problem was with Transact. We will provide a technical explanation later. But we need to have feedback in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-05 00:49:05
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