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Direct MessagesDate/Time: Thu, 25 Apr 2024 03:58:51 +0000
Post From: Notice: Transact Websocket Connectivity Issue
| [2019-08-27 00:29:36] |
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We continue to not see any problem on the Sierra Chart side in regards to the framing errors with the websocket connection to Transact, which results in a lost connection. This is a 100% the same connection that is used with CQG, BitMex, our web-based trade simulator, Bitfinex, and there has been never any known instance of framing errors with thousands of connections every day for years now. And over the weekend we continue to look at this very closely and see no evidence of a problem at all on the Sierra Chart side. We gave Transact additional information over the weekend and we are waiting to work with them to analyze this problem further. We are not sure if they made any progress on it today or not. We are just waiting to go through a test procedure with them. They had us connect to a test server, and we have been using that connection Sunday evening but there is a problem with the packets on that server but nevertheless maybe they did gather some information from our connection to figure out the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 00:30:22
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