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Date/Time: Fri, 29 Mar 2024 04:51:00 +0000



Post From: Notice: Transact Websocket Connectivity Issue

[2019-08-23 11:48:13]
Meklon - Posts: 214
Support,

I appreciate you answering this and explaining in such detail but the bottom line is - ALL of Transact users are not able to use Sierra platform to trade from the charts unless they roll back to V1941.

It is certainly usable in the test environment, and we expected that Transact would make this available shortly.

That is NOT correct: Neither TEST (live Sym) nor Live (Trading) environment of Transact are working. Orders are being rejected outright and not displayed on Sierra if entered from Infinity DOM. Also, Transact provides NO time line for resolving this issue and claims major issues with Web Socket interface introduced by SC.

Again, I don't think user (trader) community cares who's fault is this (Transact or Sierra) but it is clearly a concern that traders cannot use the platform and tools they have invested so much time and money into.

Why not enable an original Transact Bridge connection in the current version of Sierra as an interim solution until Sierra and Transact figure out their connectivity issues?

User support should be a priority for BOTH companies but it seems like none of the parties are making any effort to resolve this.
Date Time Of Last Edit: 2019-08-23 12:56:27