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Direct MessagesDate/Time: Tue, 23 Apr 2024 09:37:14 +0000
Post From: Notice: Transact Websocket Connectivity Issue
| [2019-08-23 04:31:08] |
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What I can't understand is how is this possible for Sierra to release a MAJOR new functionality (Web Socket Interface) without adequately testing it with a counterparty (Transact) and have so many traders badly impacted, It was well tested. There are two basic issues. The two basic issues we have seen, is authorization problems on the Transact side. That is not something we have any control over or would have been aware of ahead of time and is easily resolved by Transact.And we also did not know the users were not able to use the Trading connection. It is certainly usable in the test environment, and we expected that Transact would make this available shortly. We did not realize it would be going on for weeks. And this most recent issue with the disconnection of the orders connection, is something that really we have just noticed in the last couple of days ourselves. We will have a solution implemented before morning. At best this is a minor non-impacting issue. And it is also something that that Transact could resolve on their side as well. They need to make the connection stable or just not allow the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-23 05:45:51
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