Support Board

Date/Time: Tue, 23 Apr 2024 17:58:43 +0000

Post From: Notice: Transact Websocket Connectivity Issue

[2019-08-21 01:15:06] Link To Thread - Link To Post [Go To First Post]
Meklon - Posts: 217
Well....I have been on version 1967 for several weeks and until yesterday it was functioning. Today I am able to connect to Transact but when placing orders on Sierra Chart they are not showing up on the Infinity DOM and after 5-7 seconds disappear from the chart with the following error message in the log: Requesting order status for non-responsive order. \| Symbol: ESU9 \| TradeAccount: [Sim]******* \| InternalOrderID: 48424 \| Current Status: Order Sent \| 2019-08-20 21:04:56.721 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 48424. Service Order ID: (none). Symbol: ESU9. Account: [Sim]*****8 \| 2019-08-20 21:05:26.711 I have tried to upgrade to the latest version 1978 but no effect - same problem. Orders are placed on the chart not showing in the DOM and not going through. After few seconds they disappear. This is a MAJOR outage, impacting trading. Please advise