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Date/Time: Tue, 23 Apr 2024 14:07:48 +0000



Post From: Notice: Transact Websocket Connectivity Issue

[2019-08-20 08:25:39]
Sierra Chart Engineering - Posts: 104368
We have decided for the time being not to bring the bridge back. We put a lot of work into this websocket connection implemented it well and properly and we continue to maintain that. This is the new interface that Transact is providing and they are responsible for taking care of any problems with it.

We will also continue to enhance it, including eventually processing it on a background thread.

As we started to go through bringing back the bridge back, there are a lot of little pieces and implementation details to it. It was not simple to do. Just stay on version 1941 for now. Here are the rollback procedures:
Software Download: Software Rollback Procedure

One thing we have realized is that we have been far too accommodating on issues like this over the years. We have to hold the line here. And we are going to hold the line here.

Our decision on this is final. If users want to leave over this matter, then that is going to be the end result. We are holding the line on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-20 08:33:51