Support Board

Date/Time: Thu, 18 Apr 2024 21:23:29 +0000

Post From: Notice: Transact Websocket Connectivity Issue

[2019-08-15 14:54:28] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are using Sierra Chart with Transact versions 1942 or later which uses the websocket connection and Sierra Chart is not able to maintain the connection to Transact, then just simply restart Sierra Chart. We are forcing an update to version 1975. What will happen after the restart is the installer will be downloaded and then you will get a prompt to run the installer. Just go through the installation process to install 1975. And then run Sierra Chart again. We have implemented a patch for the issue. The issue is not entirely clear but it relates to extension bits on the websocket protocol. You can also update to the current version with Help >> Download Current Version. If you have any further questions just post here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-15 14:57:52