Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 11:46:12 +0000

How to Post a Message for Support

Post From: Failure to receive real time quotes after completing required form and paid fees

[2019-08-08 18:00:50] Link To Thread - Link To Post [Go To First Post]
User327580 - Posts: 11
I did not get the error mentioned about anymore but still unable to get the live data... Please see the following log for my concern. Software version: 1875 32-bit \| 2019-08-09 01:59:01 Usage end date: 2019-09-02 \| 2019-08-09 01:59:01 Enabled for: Advanced Features. \| 2019-08-09 01:59:01 Enabled for: Advanced Features 2. \| 2019-08-09 01:59:01 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-09 01:59:01 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-08-09 01:59:01 Enabled for: INDEXES_DATA_BARCHART \| 2019-08-09 01:59:01 Enabled for: CME E-mini, For professionals and users without a trading account \| 2019-08-09 01:59:01 Enabled for: CBOT (Trading Account Required) \| 2019-08-09 01:59:01 Enabled for: COMEX (Trading Account Required) \| 2019-08-09 01:59:01 Enabled for: NYMEX (Trading Account Required) \| 2019-08-09 01:59:01 Received 2 data feed usernames. \| 2019-08-09 01:59:01 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-09 01:59:01 Current selected Data/Trading service: SC Data - All Services \| 2019-08-09 01:59:01 Chart Update Interval: 100 \| 2019-08-09 01:59:01 Intraday Data Storage Time Unit: 0 \| 2019-08-09 01:59:01 Time Zone: +08:00:00 (HKT+08) \| 2019-08-09 01:59:01 2019-08-09 01:59:01 Local computer time \| 2019-08-09 01:59:01 2019-08-08 17:59:01 Local computer time in UTC \| 2019-08-09 01:59:01 2019-08-09 01:59:01 Local computer time in SC Time Zone \| 2019-08-09 01:59:01 2019-08-08 17:49:48 Server time in UTC \| 2019-08-09 01:59:01 Local computer UTC time and Server UTC time difference: 33 seconds. \| 2019-08-09 01:59:01 Notice: Your computer's clock is off by 33 seconds. For help with this, press the 'Send for Analysis' button. \| 2019-08-09 01:59:01 Program path: J:\Sierra Chart\ \| 2019-08-09 01:59:01 Data Files path: J:\Sierra Chart\Data\ \| 2019-08-09 01:59:01 OS Version Number: 6.1 \| 2019-08-09 01:59:01 Locale Setting: C \| 2019-08-09 01:59:01 DLLs: 0620_Seven_in_One_Advanced_Order_Flow_Tool.dll, 0625_RT_Seven_in_One_Advanced_Order_Flow_Tool.dll, 0625_Seven_in_One_Advanced_Order_Flow_Tool.dll, 0625_Seven_in_One_Advanced_Order_Flow_Tool_30_9_2019 - 副本 (2).dll, 0625_Seven_in_One_Advanced_Order_Flow_Tool_30_9_2019 - 副本.dll, 0625_Seven_in_One_Advanced_Order_Flow_Tool_30_9_2019.dll, 2019_Indicator_Deadline.dll, 2019_Indicator_Deadline_Final.dll, 2019_Indicator_DeletedS4_Amended.dll, 2019_Indicator_DeletedS4_Amended_04_20.dll, 2019_Indicator_DeletedS4_Amended_04_20_added.dll \| 2019-08-09 01:59:01 File >> Disconnect selected. \| 2019-08-09 01:59:07 SC Data - All Services \| Disconnected from the server. \| 2019-08-09 01:59:07 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 01:59:07 SC Data - All Services \| Disconnected. \| 2019-08-09 01:59:07 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-08-09 01:59:07 DTC Client socket (1) \| Closed. \| 2019-08-09 01:59:07 SC Data - All Services \| Connected to data server. \| 2019-08-09 01:59:08 Mapping GCM19 to GCM19. Service code: comex \| 2019-08-09 01:59:08 SC Data - All Services \| Starting real-time market data updates for: GCM19 (GCM19). ID: 1 Service code: comex \| 2019-08-09 01:59:08 SC Data - All Services \| Using username 0 \| 2019-08-09 01:59:08 SC Data - All Services \| Connecting to the server ds7.sierracharts.com. Port 443 \| 2019-08-09 01:59:08 SC Data - All Services \| Requesting security definition data for: GCM19 (GCM19). ID: 1 \| 2019-08-09 01:59:08 Mapping ESU19 to ESU19. Service code: cme \| 2019-08-09 01:59:08 DTC Client socket (1) \| Creating socket. \| 2019-08-09 01:59:08 SC Data - All Services \| Starting real-time market data updates for: ESU19 (ESU19). ID: 2 Service code: cme \| 2019-08-09 01:59:08 SC Data - All Services \| Requesting security definition data for: ESU19 (ESU19). ID: 2 \| 2019-08-09 01:59:08 DTC Client socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-08-09 01:59:08 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-08-09 01:59:08 Delaying start of download for ESU19 \| 2019-08-09 01:59:08 SC Data - All Services \| Connected to server. \| 2019-08-09 01:59:08 SC Data - All Services \| Starting socket receive thread. \| 2019-08-09 01:59:08 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-08-09 01:59:08 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-08-09 01:59:08 SC Data - All Services \| Sending logon request message. \| 2019-08-09 01:59:08 SC Data - All Services \| Received logon response. \| 2019-08-09 01:59:09 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-08-09 01:59:09 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-08-09 01:59:09 SC Data - All Services \| Successfully connected. \| 2019-08-09 01:59:09 SC Data - All Services \| Trading is not supported. \| 2019-08-09 01:59:09 SC Data - All Services \| Restarting real-time data updates for symbol: ESU19 -> ESU19 \| 2019-08-09 01:59:09 SC Data - All Services \| Restarting real-time data updates for symbol: GCM19 -> GCM19 \| 2019-08-09 01:59:09 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-08-09 01:59:09 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-08-09 01:59:09 Symbol Error - GCM19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-08-09 01:59:09 SC Data - All Services \| Received security definition for symbol GCM19 \| 2019-08-09 01:59:09 HD Request # 6 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-08-09 01:59:09 HD Request # 6 \| Download start date-time: 2019-08-09 01:49:10.000 \| 2019-08-09 01:59:09 HD Request # 6 \| Using server: ds7.sierracharts.com port 10150 \| 2019-08-09 01:59:09 Socket (2) \| Creating socket. \| 2019-08-09 01:59:09 Socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-08-09 01:59:09 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2019-08-09 01:59:09 HD Request # 6 \| Sending historical data logon request message. \| 2019-08-09 01:59:09 HD Request # 6 \| Requesting Intraday data. Start date-time: 2019-08-09 01:49:10. Record interval: 0. Symbol: ESU19 \| 2019-08-09 01:59:10 HD Request # 6 \| Decompressing data. \| 2019-08-09 01:59:10 HD Request # 6 \| Receiving Intraday data for ESU19 starting at 2019-08-09 01:49:10 \| 2019-08-09 01:59:10 HD Request # 6 \| Timestamp of first Intraday data file record written: 2019-08-09 01:49:12 \| 2019-08-09 01:59:10 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 01:59:10 Historical data download thread signaled to stop. \| 2019-08-09 01:59:10 HD Request # 6 \| Received 343 records from 2019-08-09 01:49:10 to 2019-08-09 01:49:40 (30.0 seconds) and wrote 342 records for ESU19 \| 2019-08-09 01:59:10 HD Request # 6 \| Completion time: 0s \| 2019-08-09 01:59:10 HD Request # 6 \| Intraday data download complete for ESU19. Unique request ID: 5 \| 2019-08-09 01:59:10 Removed historical data download ID 5 \| 2019-08-09 01:59:10 Real-time Intraday chart data file updates started for ESU19 \| 2019-08-09 01:59:10 Intraday chart data file opened for ESU19 \| 2019-08-09 01:59:10 Socket (2) \| Socket gracefully closed by remote side. \| 2019-08-09 01:59:10 Socket (2) \| Closed. \| 2019-08-09 01:59:10 Requesting market depth updates for: ESU19 if supported. \| 2019-08-09 01:59:13 Requesting market depth updates for: GCM19 if supported. \| 2019-08-09 01:59:13 SC Data - All Services \| Market Depth data has been rejected for symbol: ESU19. Exchange not authorized. \| 2019-08-09 01:59:13 SC Data - All Services \| Market Depth data has been rejected for symbol: GCM19. Exchange not authorized. \| 2019-08-09 01:59:13