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Post From: Failure to receive real time quotes after completing required form and paid fees

[2019-08-08 05:32:59] Link To Thread - Link To Post [Go To First Post]
User327580 - Posts: 11
Software version: 1967 32-bit \| 2019-08-08 05:29:24.440 Usage end date: 2019-09-02 \| 2019-08-08 05:29:24.440 Enabled for: Advanced Features 2. \| 2019-08-08 05:29:24.440 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-08 05:29:24.440 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-08-08 05:29:24.440 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-08-08 05:29:24.440 Enabled for exchange: CME, For professionals - Netting \| 2019-08-08 05:29:24.440 Enabled for exchange: CBOT (Trading Account Required) \| 2019-08-08 05:29:24.440 Enabled for exchange: COMEX (Trading Account Required) \| 2019-08-08 05:29:24.440 Enabled for exchange: NYMEX (Trading Account Required) \| 2019-08-08 05:29:24.440 Received 2 data feed usernames. \| 2019-08-08 05:29:24.440 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-08 05:29:24.440 Current selected Data/Trading service: SC Data - All Services \| 2019-08-08 05:29:24.440 Custom symbol settings values: enabled \| 2019-08-08 05:29:24.440 Chart Update Interval: 500 \| 2019-08-08 05:29:24.440 Intraday Data Storage Time Unit: 1 \| 2019-08-08 05:29:24.440 Time Zone: +00:00:00 (UTC+00) \| 2019-08-08 05:29:24.440 2019-08-08 13:29:24 Local computer time \| 2019-08-08 05:29:24.440 2019-08-08 05:29:24 Local computer time in UTC \| 2019-08-08 05:29:24.440 2019-08-08 05:29:24 Local computer time in SC Time Zone \| 2019-08-08 05:29:24.440 2019-08-08 05:18:59 Server time in UTC \| 2019-08-08 05:29:24.440 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-08-08 05:29:24.440 Program path: C:\SierraChart\ \| 2019-08-08 05:29:24.440 Data Files path: C:\SierraChart\Data\ \| 2019-08-08 05:29:24.440 OS Version Number: 6.3 \| 2019-08-08 05:29:24.441 Locale Setting: C \| 2019-08-08 05:29:24.441 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-08 05:29:24.441 File >> Disconnect selected. \| 2019-08-08 05:29:40.366 SC Data - All Services \| Disconnected from the server. \| 2019-08-08 05:29:40.384 SC Data - All Services \| Disconnected. \| 2019-08-08 05:29:40.384 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-08 05:29:40.385 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-08-08 05:29:40.590 DTC Client socket (1) \| Closed. \| 2019-08-08 05:29:40.590 SC Data - All Services \| Connected to data server. \| 2019-08-08 05:29:43.415 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2019-08-08 05:29:43.415 Mapping ESU19 to ESU19. Service code: cme \| 2019-08-08 05:29:43.552 SC Data - All Services \| Starting real-time market data updates for: ESU19 (ESU19). ID: 1 Service code: cme \| 2019-08-08 05:29:43.552 SC Data - All Services \| Using username 1 \| 2019-08-08 05:29:43.552 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-08-08 05:29:43.552 SC Data - All Services \| Requesting security definition data for: ESU19 (ESU19). ID: 1 \| 2019-08-08 05:29:43.552 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-08-08 05:29:43.552 Delaying start of download for ESU19 \| 2019-08-08 05:29:43.557 DTC Client socket (1) \| Creating socket. \| 2019-08-08 05:29:43.558 DTC Client socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-08-08 05:29:43.558 SC Data - All Services \| Connected to server. \| 2019-08-08 05:29:43.755 SC Data - All Services \| Starting socket receive thread. \| 2019-08-08 05:29:43.755 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-08-08 05:29:43.755 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-08-08 05:29:43.965 SC Data - All Services \| Sending logon request message. \| 2019-08-08 05:29:43.965 SC Data - All Services \| Received logon response. \| 2019-08-08 05:29:44.184 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-08-08 05:29:44.184 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-08-08 05:29:44.184 SC Data - All Services \| Successfully connected. \| 2019-08-08 05:29:44.184 SC Data - All Services \| Trading is not supported. \| 2019-08-08 05:29:44.184 SC Data - All Services \| Restarting real-time data updates for symbol: ESU19 -> ESU19 \| 2019-08-08 05:29:44.184 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-08-08 05:29:44.402 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-08-08 05:29:44.406 HD Request # 3 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-08-08 05:29:44.890 HD Request # 3 \| Download start date-time: 2019-08-08 05:10:12.000 \| 2019-08-08 05:29:44.890 HD Request # 3 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-08-08 05:29:44.894 Socket (2) \| Creating socket. \| 2019-08-08 05:29:44.901 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-08-08 05:29:44.901 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-08-08 05:29:45.306 HD Request # 3 \| Sending historical data logon request message. \| 2019-08-08 05:29:45.306 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-08-08 05:10:12. Record interval: 1. Symbol: ESU19 \| 2019-08-08 05:29:45.506 HD Request # 3 \| Decompressing data. \| 2019-08-08 05:29:45.705 HD Request # 3 \| Receiving Intraday data for ESU19 starting at 2019-08-08 05:10:12 \| 2019-08-08 05:29:45.705 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-08-08 05:10:12 \| 2019-08-08 05:29:45.706 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-08 05:29:45.707 Historical data download thread signaled to stop. \| 2019-08-08 05:29:45.707 HD Request # 3 \| Received 168 records from 2019-08-08 05:10:12.000 to 2019-08-08 05:19:37.000 (9.4 minutes) and wrote 168 records for ESU19 \| 2019-08-08 05:29:45.707 HD Request # 3 \| Completion time: 1s \| 2019-08-08 05:29:45.707 HD Request # 3 \| Intraday data download complete for ESU19. Unique request ID: 2 \| 2019-08-08 05:29:45.707 Removed historical data download ID 2 \| 2019-08-08 05:29:45.707 Real-time Intraday chart data file updates started for ESU19 \| 2019-08-08 05:29:45.707 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid \| 2019-08-08 05:29:45.708 Intraday chart data file opened for ESU19 \| 2019-08-08 05:29:45.708 Socket (2) \| Socket gracefully closed by remote side. \| 2019-08-08 05:29:45.906 Socket (2) \| Closed. \| 2019-08-08 05:29:45.906