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Direct MessagesDate/Time: Thu, 02 May 2024 11:07:33 +0000
Post From: Missing DAX data
| [2019-06-21 13:51:11] |
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Our data provider did say they are going add the missing data. Try re downloading the data now: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Also the data that has the problem is EOD data and that is not part of the Sierra Chart Exchange Data Feed. That is already included in our service packages. Also the statement that this is high quality is really in reference primarily to the CME. We are not affected by CME problems because we have direct connectivity. If you knew how difficult it is to work with EUREX you would understand why these problems exist. EUREX does everything they can to put roadblocks in place and to degrade connectivity to their exchange. That is the ultimate effect of their policies. We have been told by them, that if we want to go direct to them and get the data feed out of Frankfurt it is going to be 10,000 USD per month (which we might do, if we can justify the cost). Previously were quoted a lower price, but because we want the feed for redistribution it's much higher now. It's just plain nuts. That's why when users push back on us about problems, we are always going to blame the exchanges and rightfully, they deserve overwhelming massive blame because their greed regarding market data is what creates so many so many problems and side effects which many users do not even realize. We are not in any position to offer discounts, you are already getting dirt cheap prices. If anything we should raise the price so we can start justifying the high cost of what the EUREX wants. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-21 14:38:51
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