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Date/Time: Fri, 03 May 2024 17:12:29 +0000



Post From: DTC-Sub Instance - Find Symbol - Get Options is not working

[2019-06-18 15:49:02]
User796776 - Posts: 95
Using a DTC-Sub Instance to perform a find symbol and clicking the Get Options button.

The Sub Instance log contains:

SC Futures Order Routing/Data | Sent symbols for underlying request to server. Underlying: ES | 2019-06-18 11:44:47.975
SC Futures Order Routing/Data | Security Definition request has been rejected. Reason: Request for underlying symbols failed. Check server log.. ID = 100000011 | 2019-06-18 11:44:47.990

The server log contains:

Symbol settings not found. c_ServiceManager::GetOrSearchForSymbolsUsingServiceClient | 2019-06-18 11:44:47.081