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Date/Time: Sun, 19 May 2024 02:18:16 +0000



Post From: data feed dropping

[2019-06-12 14:30:51]
Sierra Chart Engineering - Posts: 104368
We do hear about a lot of connectivity issues to CQG. However, messages like the following indicate the issue is likely on your side:

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-06-12 08:45:49.140
Error getting address info for fixapi.cqgtrader.com. Windows error code 11001: No such host is known. | 2019-06-12 08:45:49.143 *

This is going to be an Internet name resolution problem on your side.

What the cause of the connection problem here is unknown:
CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-06-12 08:45:52.160
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-06-12 08:45:52.175
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-06-12 08:45:52.175
CQG FIX socket (1) | Connect event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-06-12 08:46:11.671 *

We are not able to provide further help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-12 14:31:21