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Date/Time: Thu, 02 May 2024 15:11:53 +0000



Post From: Problems with trading service-AMP/TTnet + SCdatafeed

[2013-11-25 18:19:26]
Sierra Chart Engineering - Posts: 104368
What happens when you submit an order from your direct Sierra Chart account. Is it rejected?

Enter a limit order away from the market so it does not fill. Is there an error message in Trade >> Trade Service Log? If so, we need to see this. We can solve this problem for you. This is not difficult.

If you also look at Trade >> Trade Activity Log, you will see in the Order Action Source field, the Exchange ID of the order. This way you know the order actually was accepted by the exchange.

Please provide us the lines in the Trade Activity Log for the test order we asked you to submit. Here are the instructions:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-11-25 18:21:07