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Direct MessagesDate/Time: Thu, 02 May 2024 22:39:21 +0000
Post From: Questions on Spread Chart and Spread Order Entry
| [2019-05-03 02:09:36] |
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Who would pay for such snippy snappy customer support? You would be paying for careful analysis of your particular chart and study set up. If you do not want to pay, then this is fine. Yesterday, the NEW terrific order routing service labelled my filled order as cancelled In regards to filled orders, in the list of orders in Trade >>Trade Orders and Positions >> Orders an order that has filled can very well display as canceled if the server is no longer aware of that order which it will not be after about 20 minutes or so. This is not anything new and is a normal condition under certain circumstances like when the fill occurred when Sierra Chart was not connected. You should not be relying on the orders list to look at your filled orders because that is not the definite reference for them. Eventually that order will automatically be cleared from your Sierra Chart order list. It will just take longer.For filled orders you need to look at the Trade Activity Log: Trade Activity Log and it always shows margin requirement, account value, open position pnl, daily pnl 0.0, 0.0, 0.0, 0.0.. The margin data is from TT and very well could be zero and will not update immediately due to how the TT credit utilization data as it is called, works. So ultimately this is a limitation of TT. We have seen inconsistent behavior with the TT credit utilization data where sometimes it does not give the actual margin requirement and is zero. We do not know why that is the case.These other fields you mention are just not supported with this particular service each for different technical reasons. We think the Account Value is really going to be the same as the cash balance if it were available. We do not think that would provide anything else useful. The Open Position Profit/Loss is based on the position average price from the originating service and we do not rely on TT for that average price due to how they calculate that. It will just lead to unnecessary questions. And the daily profit/loss is something that would only work with our futures trading simulation service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-03 02:44:44
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