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Date/Time: Thu, 02 May 2024 11:17:35 +0000

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Post From: Platform freeze -

[2019-04-17 03:44:58]
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User745789 - Posts: 173
Sorry for the long-form here, but I am trying to troubelshoot the cause of this problem.

I have a Chartbook with numerous charts. Many of which exist to help me understand the various configs options and functions within SC. It is an experimental chartbook as I trial SC for my business use.

Yesterday I created some new intraday charts. "Intraday Data Storage Time Unit" was already set to tick, and it was taking maybe 10 minutes to download data. I changed to minutes, and it was very fast. After creating the charts I reverted back to ticks. Ever since then, the Alert Manager keeps popping up to tell me that historical data is being downloaded. I do not know if this is related to the issue.

Another change I made yesterday was for the symbol MJNK. It has an incorrect default RTH session start of 0900hrs, I assume from CQG? I changed it to 0845hrs, the correct futures open on the OSE exchange. This session time change seems associated with the issue. That was all yesterday afternoon.

Then this morning at exactly 08:59:59, SC froze - "Not Responding". Exactly at the second the cash market for MJNK opens. I already had MJNK data coming onto my DOM from the 0845am futures open. I was attempting to trade the cash open in SIM, so this was not convenient. I have a screen shot of the title bar showing the exact freeze time and "Not Responding". Most of the charts and DOM in this Chartbook have the symbol MJNK displayed. The platform freeze seems linked to the session times change I made the previous day (after the open). However I did a "Full Reset" of symbol settings and the issue persisted. And other Chartbooks with MJNK symbol open just fine. So I am not sure the session start time is related to the freeze?

5 mins before the freeze the Alert Manager popped up and I noted some message along the lines of "...chart X will be rebuilt because chart Y requested it..." I do not recall much more than that.

I can force SC to shutdown and reopen another chartbook without issue. Something is wrong with one specific chartbook. Could you please help me get it to open again if I send it to you privately? I would like to make future use of the experimental settings I created. I would also like to know what caused this issue so that it never happens again in real trading, should I go ahead with SC as my new platform. I now suspect it was switching between tick and minutes for global Intraday Storage Time Unit Settings.

Please understand that the offending chartbook contains a lot of experimentation as I try to work out the configurations and solutions available to me in SC. It is likely that I accidentally did something unusual and this has caused the issue.