Login Page - Create Account

Support Board

Date/Time: Fri, 21 Feb 2020 02:51:34 +0000

Post From: 200 Levels (Now 300!) of Market Depth with Sierra Chart Exchange Data Feed

[2019-04-15 07:52:44]
Sierra Chart Engineering - Posts: 81311 | Ending Date: 2020-06-09
Due to the data feed interruptions which occurred last week which was a problem with a Barchart network switch, Barchart this weekend had replaced that switch and that caused some of the multicast channels to not be received on one of our servers. So we disallowed users being able to use those feeds on that server. We now have the issue resolved.

So you should be getting 200 levels when connected to that server now.

Also we were going to post a notice about this if the problem persisted. We were working with Barchart to get it resolved this last hour.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-04-15 07:53:28