Support Board

Date/Time: Sun, 05 May 2024 13:46:58 +0000

Post From: custom developed DTC Server and SC

[2019-03-26 13:30:53] Link To Thread - Link To Post [Go To First Post]
User12089 - Posts: 350
"When you notice this freezing condition, check the CPU usage of the Sierra Chart process in the Windows task manager and let us know what it is. Is it 0%? There should not be a freeze condition at all. If it is 0% it would seem like there is a deadlock condition going on we would have to try to reproduce that. This does not sound like a problem with your server, rather within Sierra Chart. " I can report that the CPU utilization is normal e.g. 15% when the SC process freezes I have also enabled the writing of the Message Log to a file and will inspect its content after the next freeze/crash event Note that besides the connection to my custom developed DTC Server, the SC instance uses edited Global Symbol Settings file which I edited to include the extra symbols from my market data vendor - could the issue be related to the periodical parsing of that file by SC? I can confirm that SC starts ok, and works for several days in a row even a week without a freezing problem. But does it e.g. try to refresh that file somehow in the background while e.g. looking for some sort of URLs for the market data vendor?