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Date/Time: Sun, 19 May 2024 09:22:25 +0000



Post From: Moving from TransacT to Ironbeam

[2019-03-06 17:21:20]
Sierra Chart Engineering - Posts: 104368
We will take this one step at a time. In regards to this:

I have tried to download sierra anew from the sierra website but receive an error message -- failed to create folder -- as follows:

Install Sierra Chart using this installer:
https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe

If there is a problem with the installation, provide the installer log:
Software Download: Providing Installer Log to Support

Here is the documentation to copy your Chartbook's and other files from one installation of Sierra Chart to another:
Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Updating Existing Installation of Sierra Chart with Files and Settings from Another Installation
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-03-06 17:21:52