Login Page - Create Account

Support Board


Date/Time: Sun, 28 Apr 2024 03:46:20 +0000



Post From: How to disable orders being resubmitted

[2019-01-16 01:07:52]
Sierra Chart Engineering - Posts: 104368
We can look at the log but the reason for the problem does not sound like anything that Sierra Chart would have done wrong based on what you are describing and also knowing how everything works and also based on the prior Message Log.

You need to follow through the instructions here:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

There is no cost for the analysis in this case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-16 01:08:09