Support Board

Date/Time: Sat, 27 Apr 2024 17:49:12 +0000

Post From: How to disable orders being resubmitted

[2019-01-15 20:11:48] Link To Thread - Link To Post [Go To First Post]
User350717 - Posts: 10
Thank you, great support as always. If it helps I did remember a crucial detail that led me to believe it may have been Sierra resubmitting orders - During the chaos a log window first appeared with the server overload error, I quickly closed it out and moved to cancel my pending orders (at this point the price had moved through them but they had not filled at all on my screen due to the overload), While attempting to cancel another log window appeared that I unfortunately only glanced at but I did see it said something about "resubmitting partial fills" or "resubmitting partial fill 1 of 11...2 of 11... etc." I checked my trade activity log and it is quite suspicious. As far as I can tell, the log shows 2 trade errors due to overload, then one got through for a sum of 12,000 contracts, then the next line is my order to flatten the position of, now, 45.8k(!) contracts. Looking at the log my only other theory is that I had modified the order a few times, but maybe there was an error that caused new orders on the exchange but sierra thought they were just modified? Happy to send the activity log for the day if that would help. Thanks!