Support Board
Date/Time: Sun, 10 Nov 2024 19:49:42 +0000
Post From: Email Alerts
| [2019-01-14 08:00:23] |
| User78442 - Posts: 260 |
|
This is my domain. Please see the recent response from the hosting provider - They see NO mails from Sierra Chart. Please confirm that mails are being sent your end... ###~~~--- Please reply ABOVE this line ---~~~### Hi James, Thank you for contacting us on this matter. I have tested your mail account and managed to send/receive a message with no issues. Also, checking the server logs, there are no records of any delivery failed emails from alerts@sierrachart.com. Would you please, test again from your end and let us know in case you are not able to receive ? Kind regards, Martin G. -------------------------------- Ticket history -------------------------------- From: James Bernard Pape <james.pape@jbpconsult.com> At: 14/Jan/2019 07:13 Opened from client area by 178.196.22.220 Historically this mail address worked. It accepted alerts (emails) from alerts@sierrachart.com. A few weeks ago this stopped working. Can you please investigate where/what is happening at the domain end to these emails from alerts@sierrachart.com as they (SierraChart) have checked and they are sending and not seeing any return bounces... |