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Date/Time: Sat, 04 May 2024 12:07:16 +0000

Post From: Orders disappear during Bitmex system overload

[2019-01-07 03:23:37] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If I modify/move an attached order while Bitmex is overloaded the order will disappear from Sierra Chart. However the order is still shown in Bitmex web interface and modifying it from there seems to be the only way to get it back in SC. Thanks in advance! Now that we have looked at the Message Log and we reread this, our understanding of the problem was not correct. At the time you notice a particular order "disappear", we want you to provide us the lines in the Trade Activity Log for that particular order and no other order. Here are instructions: Trade Activity Log: Providing Trade Activity Log Data Lines to Support Also tell us the internal order ID in case you happen to provide us more lines than just that order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-07 03:25:06