Support Board

Date/Time: Sat, 04 May 2024 10:29:27 +0000

Post From: Orders disappear during Bitmex system overload

[2019-01-03 18:06:40] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We understand the reason for the problem quite clearly. It is because when the open orders are requested and they are not provided, therefore they are determined to not exist and therefore they are marked to be in a canceled state within Sierra Chart. This is the proper behavior. However, there is special handling for checking for the type of response we think is coming where there are no orders provided and they are not cleared in that case but the response is obviously different than what we are expecting. We are going to add more logging into the next release and when you have the problem we want you to provide us the Message Log at that time to see exactly what they are sending. and that your own exchange will be the solution to all our problems. More than you realize. But obviously this is being done properly with a lot of consideration in so many different areas that it is not an easy project. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-03 18:16:31