Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 23:11:48 +0000

How to Post a Message for Support

Post From: Platform will not load studies or plot them

[2019-01-02 12:00:18] Link To Thread - Link To Post [Go To First Post]
Trader&Hunter - Posts: 129
Reading Internal Order ID file. \| 2019-01-02 05:58:57 Reading Trade Orders file. \| 2019-01-02 05:58:57 Reading Trade Positions file. \| 2019-01-02 05:58:57 Account Balance file. \| 2019-01-02 05:58:57 Listening on UDP port 22904. \| 2019-01-02 05:58:57 Software version: 1855 64-bit \| 2019-01-02 05:58:57 Usage end date: 2019-01-08 \| 2019-01-02 05:58:57 Enabled for: Advanced Features. \| 2019-01-02 05:58:57 Enabled for: Advanced Features 2. \| 2019-01-02 05:58:57 Enabled for: Sierra Chart Historical Data Service. \| 2019-01-02 05:58:57 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-01-02 05:58:57 Current selected Data/Trading service: CQG WebAPI \| 2019-01-02 05:58:57 Chart Update Interval: 500 \| 2019-01-02 05:58:57 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-01-02 05:58:57 2019-01-02 05:58:57 Local computer time \| 2019-01-02 05:58:57 2019-01-02 11:58:57 Local computer time in UTC \| 2019-01-02 05:58:57 2019-01-02 05:58:57 Local computer time in SC Time Zone \| 2019-01-02 05:58:57 2019-01-02 11:58:54 Server time in UTC \| 2019-01-02 05:58:57 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-01-02 05:58:57 Program path: C:\SierraChart\ \| 2019-01-02 05:58:57 Data Files path: C:\SierraChart\Data\ \| 2019-01-02 05:58:57 OS Version Number: 10.0 \| 2019-01-02 05:58:57 Locale Setting: C \| 2019-01-02 05:58:57 DLLs: AP_Custom_Pivots.dll, AP_Custom_Pivots_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, TG-Levels_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-01-02 05:58:57 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2019-01-02 05:58:57 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2019-01-02 05:58:57 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 46.4.97.203. \| 2019-01-02 05:58:57 Received 5 login tokens. \| 2019-01-02 05:58:58 Symbol settings MD5 received. Request ID: 1. \| 2019-01-02 05:58:58 Symbol settings are up-to-date for cqg. \| 2019-01-02 05:58:58 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2019-01-02 05:58:59 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 46.4.97.203. \| 2019-01-02 05:58:59 Files to Open on Start up \| File does not exist: C:\SierraChart\Data\YM.cht \| 2019-01-02 05:59:01 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2019-01-02 05:59:02 HTTPS login.sierrachart.com:443 (1) \| Max send buffers used during socket life: 2 \| 2019-01-02 05:59:02 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2019-01-02 05:59:02 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-02 05:59:02 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2019-01-02 05:59:02 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (2) \| Max send buffers used during socket life: 2 \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (4) \| Max send buffers used during socket life: 2 \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-02 05:59:03 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2019-01-02 05:59:03 CQG WebAPI \| Connecting to server demoapi.cqg.com \| 2019-01-02 05:59:03 CQG WebSocket \| Connecting to WebSocket server. \| 2019-01-02 05:59:03 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2019-01-02 05:59:03 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.32. \| 2019-01-02 05:59:03 CQG WebSocket \| Opening WebSocket. \| 2019-01-02 05:59:03 CQG WebSocket \| Sending WebSocket handshake. \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. HTTP/1.1 101 Switching Protocols \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. Connection: upgrade \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. Sec-WebSocket-Accept: f/LN/U19sLn+7m4ekGKIYsZZung= \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. Server: WebSocket++/0.7.0 \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. Upgrade: websocket \| 2019-01-02 05:59:03 CQG WebSocket \| Header line. \| 2019-01-02 05:59:03 CQG WebSocket \| Web socket state is now open. \| 2019-01-02 05:59:03 CQG WebAPI \| WebSocket connected. \| 2019-01-02 05:59:03 CQG WebAPI \| Sending market data logon message. \| 2019-01-02 05:59:03 CQG WebAPI \| Base Time: 2018-12-26T22:37:40. 2018-12-26 22:37:40 \| 2019-01-02 05:59:03 CQG WebAPI \| Logon successful. Session Token = f+jaMXKth1q5qgICIqBFWbb7Bhf8WCphGu4kpseVMJMtm4zbIezHVlnBjkvkEfBt6+yvrXnuTKB \| 2019-01-02 05:59:03 CQG WebAPI \| Connected to data and trading server. \| 2019-01-02 05:59:03 CQG WebAPI \| Sending Trade Accounts request message. \| 2019-01-02 05:59:03 CQG WebAPI \| Brokerage name: SierraDemo. Account Name: DEMOSIERRA220 \| 2019-01-02 05:59:04 CQG WebAPI \| Sending collateral subscribe request. \| 2019-01-02 05:59:04 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2019-01-02 05:59:05 HTTPS www.sierrachart.com:443 (5) \| Max send buffers used during socket life: 2 \| 2019-01-02 05:59:05 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2019-01-02 05:59:05 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-01-02 05:59:05 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2019-01-02 05:59:05 CQG WebAPI \| Sending positions subscribe request. RequestID: 93987 \| 2019-01-02 05:59:08 CQG WebAPI \| Sending orders subscribe request. RequestID=93988 \| 2019-01-02 05:59:08 F.US.ENQH19 #1 \| Reloading chart. \| 2019-01-02 05:59:19 Loading DLL C:\SierraChart\Data\TG-Levels_64.dll \| 2019-01-02 05:59:19 F.US.ENQH19 15 Min #4 \| Reloading chart. \| 2019-01-02 05:59:19 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQH19. ID: 1 Service code: cqg \| 2019-01-02 05:59:19 CQG WebAPI \| Sending symbol resolution request for F.US.ENQH19. ID: 93989 \| 2019-01-02 05:59:19 CQG WebAPI \| Requesting market data for \| 2019-01-02 05:59:19 CQG WebAPI \| Requesting security definition data for: F.US.ENQH19. ID: 1 \| 2019-01-02 05:59:19 Intraday data recording state for symbol F.US.ENQH19 is set to download 'Pending'. \| 2019-01-02 05:59:19 Delaying start of download for F.US.ENQH19 \| 2019-01-02 05:59:19 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQH19. Search Symbol: F.US.ENQH19. Request ID: 93989. Contract ID: 1. \| 2019-01-02 05:59:19 CQG WebAPI \| Requesting market data for F.US.ENQH19 \| 2019-01-02 05:59:19 CQG WebAPI \| Market data subscription for was unsuccessful. Text: Contract was not found. \| 2019-01-02 05:59:19 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Alex Prudhomme YM 1.cht \| 2019-01-02 05:59:21 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Alex Prudhomme YM 1.cht \| 2019-01-02 05:59:21 F.US.ENQH19 15 Min #4 \| Performing a full recalculation because it has been tagged. Chartbook: Alex Prudhomme YM 1.cht \| 2019-01-02 05:59:21 Requesting market depth updates for: F.US.ENQH19 if supported. \| 2019-01-02 05:59:23 CQG WebAPI \| Requesting market data including full depth for F.US.ENQH19 \| 2019-01-02 05:59:23 HD Request # 2 \| Downloading Intraday chart data for F.US.ENQH19 to the file F.US.ENQH19.scid. Service: cqg \| 2019-01-02 05:59:25 HD Request # 2 \| Download start date-time: 2019-01-01 21:45:09.000 \| 2019-01-02 05:59:25 HD Request # 2 \| Using server: ds4.sierracharts.com port 10150 \| 2019-01-02 05:59:25 Socket (2) \| Creating socket. \| 2019-01-02 05:59:25 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2019-01-02 05:59:25 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-01-02 05:59:25 HD Request # 2 \| Sending historical data logon request message. \| 2019-01-02 05:59:25 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-01-01 21:45:09. Record interval: 0. Symbol: F.US.ENQH19 \| 2019-01-02 05:59:26 HD Request # 2 \| Decompressing data. \| 2019-01-02 05:59:26 HD Request # 2 \| Receiving Intraday data for F.US.ENQH19 starting at 2019-01-01 21:45:09 \| 2019-01-02 05:59:26 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-01-01 21:45:11 \| 2019-01-02 05:59:26 Socket (2) \| Max send buffers used during socket life: 1 \| 2019-01-02 05:59:26 Socket (2) \| Signaling to core to close socket \| 2019-01-02 05:59:26 Historical data download thread signaled to stop. \| 2019-01-02 05:59:26 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-01-02 05:59:26 HD Request # 2 \| Received 73210 records from 2019-01-01 21:45:09 to 2019-01-02 05:59:21 (8.2 hours) and wrote 73209 records for F.US.ENQH19 \| 2019-01-02 05:59:26 Added 5 Time and Sales records to Intraday data file for F.US.ENQH19 after download. \| 2019-01-02 05:59:26 HD Request # 2 \| Completion time: 2s \| 2019-01-02 05:59:26 HD Request # 2 \| Intraday data download complete for F.US.ENQH19. Unique request ID: 1 \| 2019-01-02 05:59:26 Removed historical data download ID 1 \| 2019-01-02 05:59:26 Real-time Intraday chart data file updates started for F.US.ENQH19 \| 2019-01-02 05:59:26 Intraday chart data file opened for F.US.ENQH19 \| 2019-01-02 05:59:26 Socket (2) \| Socket gracefully closed by remote side. \| 2019-01-02 05:59:26 Socket (2) \| Closed. \| 2019-01-02 05:59:26 Chart #1 has tagged chart #4 for full recalculation. Chartbook: Alex Prudhomme YM 1.cht \| 2019-01-02 05:59:26 F.US.ENQH19 15 Min #4 \| Performing a full recalculation because it has been tagged. Chartbook: Alex Prudhomme YM 1.cht \| 2019-01-02 05:59:27 Thread finished \| 2019-01-02 05:59:27 Thread finished \| 2019-01-02 05:59:27 Loading DLL C:\SierraChart\Data\AP_Custom_Pivots_64.dll \| 2019-01-02 05:59:28 Loading DLL C:\SierraChart\Data\UserContributedStudies_64.dll \| 2019-01-02 05:59:28 Loading DLL C:\SierraChart\Data\sst_FreeBundle_64.dll \| 2019-01-02 05:59:28 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQH19.scid \| 2019-01-02 05:59:30