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Direct MessagesDate/Time: Sat, 04 May 2024 06:13:28 +0000
Post From: Orders disappear during Bitmex system overload
| [2018-12-30 21:13:54] |
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We did resolve within a day of your request and if there still is a problem it would require more research but we are not able to spend the time on that now. We really do not like to spend our very valuable time on substandard interfaces like these crypto currencies exchanges have and come up with hacks to resolve things like this. The proper solution from their side is to have efficient systems like Sierra Chart has which do not overload. We are working on our own exchange. And then if her some reason a connection cannot be accepted due to an exceptional condition, it should just not allow the connection at all. It should not allow it and then subsequently not handle request properly if it is not capable of doing it properly. When there is a request for open orders and the server cannot serve those, it needs to reject the request. Sierra Chart already has proper handling for this condition. And it is being used in this particular case but we do not know what the issue is because it is not a condition which we can reproduce easily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-30 21:15:20
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