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Date/Time: Wed, 08 May 2024 21:19:10 +0000



Post From: Can't load a symbol or any chart

[2018-12-21 18:18:47]
User972321 - Posts: 4
Hi,

I am facing to something similar. The problem started probably with windows update (feature update to Windows 10, version 1809) + fresh install of Sierra 1852. Chart loading is stuck at 99.7% (was trying do delete all data and reload, but nothing helps).

Checking for new symbol settings. Requested symbol settings MD5 for service code bitmex.exchange.trading. Request ID: 1. | 2018-12-21 18:14:25
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-12-21 18:14:25
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-12-21 18:14:25
Symbol settings MD5 received. Request ID: 1. | 2018-12-21 18:14:26
Symbol settings are up-to-date for bitmex.exchange.trading. | 2018-12-21 18:14:26
Received 5 login tokens. | 2018-12-21 18:14:26
HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-12-21 18:14:27
HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-12-21 18:14:27
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-12-21 18:14:29
HTTPS login.sierrachart.com:443 (1) | Max send buffers used during socket life: 1 | 2018-12-21 18:14:29
HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-12-21 18:14:29
HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 18:14:29
HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-12-21 18:14:29
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (4) | Max send buffers used during socket life: 1 | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-12-21 18:14:31

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-12-21 18:14:31
BitMEX Trading Direct | Connecting to WebSocket server. | 2018-12-21 18:14:31
BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2018-12-21 18:14:31
BitMEX Trading Direct socket (1) | Connecting to IP: 54.246.214.15. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (2) | Max send buffers used during socket life: 1 | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-12-21 18:14:31
BitMEX Trading Direct | Opening WebSocket. | 2018-12-21 18:14:31
BitMEX Trading Direct | Sending WebSocket handshake. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. HTTP/1.1 101 Switching Protocols | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Date: Fri, 21 Dec 2018 18:14:31 GMT | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Connection: upgrade | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Set-Cookie: AWSALB=FgBCwVsC5sVyDDmOw48aUwbeX+RaQsmU6AxRm8aopqqqMeTFydtm8TMIZr/r8UCAlFQzCNkDD90vixLpbKRtJ2sXtNV+cCIKXQE/saxVCgckr5oUynjuWPKIXtAJ; Expires=Fri, 28 Dec 2018 18:14:31 GMT; Path=/ | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Upgrade: websocket | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Sec-WebSocket-Accept: 06vn3NqzALT/KlL/cGZkc4shHvI= | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Sec-WebSocket-Version: 13 | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. WebSocket-Server: uWebSockets | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-12-21 18:14:31
BitMEX Trading Direct | Header line. | 2018-12-21 18:14:31
BitMEX Trading Direct | Web socket state is now open. | 2018-12-21 18:14:31
BitMEX Trading Direct | Connected to data and trading server. | 2018-12-21 18:14:31
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-12-21 18:14:33
HTTPS www.sierrachart.com:443 (5) | Max send buffers used during socket life: 1 | 2018-12-21 18:14:33
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-12-21 18:14:33
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 18:14:33
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-12-21 18:14:33
HTTPS www.bitmex.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-12-21 18:14:36
HTTPS www.bitmex.com:443 (2) | Connecting to IP: 54.246.214.15. | 2018-12-21 18:14:36
XBTUSD-BMEX 1 Min #1 | Reloading chart. | 2018-12-21 18:14:54
SC DTC Data with Market Depth | Starting real-time market data updates for: XBTUSD-BMEX. ID: 1 | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-12-21 18:14:55
DTC Client socket (3) | Creating socket. | 2018-12-21 18:14:55
DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Requesting security definition data for: XBTUSD-BMEX. ID: 1 | 2018-12-21 18:14:55
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-12-21 18:14:55
Delaying start of download for XBTUSD-BMEX | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Connected to server. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Sending logon request message. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Received logon response. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Successfully connected. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Trading is not supported. | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTUSD-BMEX | 2018-12-21 18:14:55
SC DTC Data with Market Depth | Received security definition for symbol XBTUSD-BMEX | 2018-12-21 18:14:55
HD Request # 2 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-12-21 18:15:00
HD Request # 2 | Download start date-time: 2018-12-21 18:14:08.000 | 2018-12-21 18:15:00
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-12-21 18:15:00
Socket (4) | Creating socket. | 2018-12-21 18:15:00
Socket (4) | Connecting to IP: 192.81.56.146. | 2018-12-21 18:15:00
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-12-21 18:15:00
HD Request # 2 | Sending historical data logon request message. | 2018-12-21 18:15:00
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-12-21 18:14:08. Record interval: 0. Symbol: XBTUSD-BMEX | 2018-12-21 18:15:01
HD Request # 2 | Decompressing data. | 2018-12-21 18:15:01
HD Request # 2 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-12-21 18:14:08 | 2018-12-21 18:15:01
HD Request # 2 | Timestamp of first Intraday data file record written: 2018-12-21 18:14:08 | 2018-12-21 18:15:01
Socket (4) | Max send buffers used during socket life: 1 | 2018-12-21 18:15:01
Socket (4) | Signaling to core to close socket | 2018-12-21 18:15:01
Socket (4) | Shutdown started. Waiting for graceful close. | 2018-12-21 18:15:01
Historical data download thread signaled to stop. | 2018-12-21 18:15:01
HD Request # 2 | Received 432 records from 2018-12-21 18:14:08 to 2018-12-21 18:14:59 (51.0 seconds) and wrote 429 records for XBTUSD-BMEX | 2018-12-21 18:15:01
HD Request # 2 | Completion time: 0s | 2018-12-21 18:15:01
HD Request # 2 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 1 | 2018-12-21 18:15:01
Removed historical data download ID 1 | 2018-12-21 18:15:01
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-12-21 18:15:01
Intraday chart data file opened for XBTUSD-BMEX | 2018-12-21 18:15:01

Socket (4) | Socket gracefully closed by remote side. | 2018-12-21 18:15:01
Socket (4) | Closed. | 2018-12-21 18:15:01
Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2018-12-21 18:15:04
| Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2018-12-21 18:15:07 *
XBTUSD-BMEX [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 18:15:18 *
XBTUSD-BMEX [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 18:15:19 *
XBTUSD-BMEX [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 18:15:22 *
XBTUSD-BMEX [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 18:15:22 *
XBTUSD-BMEX [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 18:15:23 *