Support Board

Date/Time: Wed, 08 May 2024 10:14:06 +0000

Post From: Can't load a symbol or any chart

[2018-12-20 17:56:59] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based on what we see you apparently seem to be affected by graphics exception issue occurring at the operating system level. Surprising to see this because we do not have any other user experiencing this. We really do not have any advice at this time. It is going to be a system specific issue. If you don't mind you could switch to Windows 7. You could also update to Windows 10. Although the first step is to update your video drivers. And see if that helps. We have seen issues like this in the past related to a particular Windows 10 update but we were able to work around it, and have not seen anything since other than one incident but in general this is rare. We definitely think if you do a Windows downgrade or update, or update the video drivers you have a very good chance of avoiding it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-20 17:59:06