Support Board

Date/Time: Sun, 28 Apr 2024 10:44:43 +0000

Post From: SC disconnect from IB once I open the chart with the HKFE stock futures symbol

[2018-12-11 04:36:57] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
IB reply messages:- (Thank you for the update, after reviewing TWS and the API Log's I can confirm the connection is not being closed by TWS. Log's confirm that the only disconnect occurring between Sierra Charts and TWS are originating from Sierra Charts directly while TWS remains running. This is actually not true. It is Trader Workstation which is closing the connection and this is abundantly clear and why they do not admit to something that it is doing by design, we do not know. It is by design that it is closing the connection. The first thing we want you to do is to update Sierra Chart to the current version: Software Download: Fast Update We do think the latest version of Sierra Chart will resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-11 04:37:52