Support Board

Date/Time: Fri, 03 May 2024 06:59:40 +0000

Post From: Please help with the connection issue

[2018-11-26 20:52:30] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
BitMEX Trading Direct socket (1) \| Connecting to IP: 31.13.84.16. \| 2018-11-26 17:47:11 BitMEX Trading Direct socket (1) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2018-11-26 17:47:32 * BitMEX Trading Direct socket (1) \| Signaling to core to close socket \| 2018-11-26 17:47:32 This indicates a connectivity problem between Sierra Chart and the BitMex server or the BitMex server is just not accepting a connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing