Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 06 May 2024 16:20:33 +0000
Post From: connection issues again
| [2018-11-13 18:19:50] |
| |
|
All we can say is this is what we see: Interactive Brokers | Failed to connect to the data and trade server. | 2018-11-13 06:42:29 Socket (10) | Shutdown started. Waiting for graceful close. | 2018-11-13 06:42:29 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2018-11-13 06:42:29 Interactive Brokers | Disconnected. | 2018-11-13 06:42:29 Interactive Brokers | Market data type is Delayed for DX-201812-NYBOT | 2018-11-13 06:43:02
Message from IB: Requested market data is not subscribed. Displaying delayed market data... IB Error Code: 10167. Request ID: 180. Symbol: DX-201812-NYBOT. | 2018-11-13 06:43:02 Socket (52) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-11-13 06:43:02 Socket (52) | Socket gracefully closed by remote side. | 2018-11-13 06:43:02 So there is some problem with connectivity to Trader Workstation. Trader Workstation is closing the connection for unknown reasons and not accepting the connection. Two things we want you to do: 1. Update to the current version of Sierra Chart: Software Download: Fast Update 2. If you cannot connect at all, refer to step 26 here: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-13 18:20:27
|