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Direct MessagesDate/Time: Mon, 29 Apr 2024 19:08:33 +0000
Post From: IB order symbol is different than position symbol although both are the same instrument
| [2018-11-04 05:00:13] |
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, since even the orders placed by SC do not get displayed in SC chart after IB adds "STK-SMART" This is definitively untrue. You must be doing something unusual like using inconsistent symbols or changing the symbol of the chart. The symbol of an order entered from Sierra Chart will match the chart it was submitted from and you should use consistent symbols throughout all charts for the same actual instrument.You need to make sure that the symbols of the charts match the symbols that you see in the Trade >> Trade Orders and Positions >> Orders list. This is all you need to do. You have the ability to resolve this from your side. We are not going to engage in additional levels of absurdity, by trimming. That is a mistake. We can assure you our position is very firm on this to the point where we are willing to lose a customer over this. And it does not matter in the least what other programs are doing. We could care less about that. We will do what makes sense. If this is just simple a matter of you not wanting to specify -STK-SMART, then this is not a valid. The only thing we would look into is if the exchange comes back as something other than SMART and you are using SMART in the chart. In that case there is an inconsistency but really Interactive Brokers should resolve that from their side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-04 05:02:05
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